Putting Moldova on the outsourcing destination map and defining the right value proposition to attract FDIs and boost the SSC/BPO sector
10:00 – 10:10 | Opening Remarks
Introduction and brief overview of identified trends in the outsourcing industry in CEE and opportunities for Moldova to tag along
Jules Hudry-Prodon, Managing Director, Connect Minds (Hungary)
10:10 – 10:20 | Moldova, Your European Nearshoring Destination
Presentation of Moldova’s offer and action plan to become an outsourcing destination of choice in the coming years – socioeconomic and business environment, measures in place to attract FDIs, USPs and projects for the future
Igor Stefanet, Head of Investment Promotion Department, Invest Moldova Agency
10:20 – 10:25 | ABSL Moldova
A look at the newly established Association for Business Service Leaders Moldova chapter and its role in supporting the development of the sector
TBC Lilia Sinciuc-Engelen, President, ABSL Moldova
10:25 – 10:40 | Case-studies panel. Real-life Experiences in Outsourcing Operations to Moldova: Challenges, Advantages & Opportunities
10:25 – 10:30 | TBC H.Essers BPO experience
10:30 – 10:35 | TBC Orange Systems SSC experience
10:35 – 10:40 | TBC PwC Moldova experience
10:40 – 10:55 | Moldova Innovation Technology Park
An original and business-friendly set-up adapted to the future needs of IT companies
TBC Natalia Dontu, Administrator, Moldova Innovation Technology Park
10:55 – 11:25 | Cross-industry panel
A deeper look at the current status of and trends in the outsourcing industry in CEE – challenges, perspectives and best practices to attract FDIs and develop the sector further in the face of new working habits, talent scarcity and global increasing competition
Markus Martens, GBS Practice Lead, EY (Hungary)
Corina Tiu, Operations Director, TELUS International (Romania)
TBC Toine de Jong, Vice President and Lead Client Partner, Genpact (Romania)
11:25 – 11:35 | Q&A Session
11:35 – 11:40 | One-to-one meetings set-up explanation and closing remarks
In association with
Supported by
*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.
