Outsource2Moldova | Your European Nearshoring Destination

Outsource2Moldova | Your European Nearshoring Destination

A webinar organized by Connect Minds in association with Invest Moldova Agency and supported by GIZ Moldova

Putting Moldova on the outsourcing destination map and defining the right value proposition to attract FDIs and boost the SSC/BPO sector


10:00 – 10:10 | Opening Remarks
Introduction and brief overview of identified trends in the outsourcing industry in CEE and opportunities for Moldova to tag along
Jules Hudry-Prodon, Managing Director, Connect Minds (Hungary)

10:10 – 10:20 | Moldova, Your European Nearshoring Destination
Presentation of Moldova’s offer and action plan to become an outsourcing destination of choice in the coming years – socioeconomic and business environment, measures in place to attract FDIs, USPs and projects for the future
Igor Stefanet, Head of Investment Promotion Department, Invest Moldova Agency 

10:20 – 10:25 | ABSL Moldova
A look at the newly established Association for Business Service Leaders Moldova chapter and its role in supporting the development of the sector
TBC Lilia Sinciuc-Engelen, President, ABSL Moldova

10:25 – 10:40 | Case-studies panel. Real-life Experiences in Outsourcing Operations to Moldova: Challenges, Advantages & Opportunities

            10:25 – 10:30 | TBC H.Essers BPO experience
            10:30 – 10:35 | TBC Orange Systems SSC experience
            10:35 – 10:40 | TBC PwC Moldova experience

10:40 – 10:55 | Moldova Innovation Technology Park
An original and business-friendly set-up adapted to the future needs of IT companies
TBC Natalia Dontu, Administrator, Moldova Innovation Technology Park

10:55 – 11:25 | Cross-industry panel
A deeper look at the current status of and trends in the outsourcing industry in CEE – challenges, perspectives and best practices to attract FDIs and develop the sector further in the face of new working habits, talent scarcity and global increasing competition

Markus Martens, GBS Practice Lead, EY (Hungary)
Corina Tiu, Operations Director, TELUS International (Romania)
TBC Toine de Jong, Vice President and Lead Client Partner, Genpact (Romania)  

11:25 – 11:35 | Q&A Session

11:35 – 11:40 | One-to-one meetings set-up explanation and closing remarks

In association with

Supported by

*Registration to the Connect Minds’ Online Breakfast Meetings Series is free of charge and exclusively reserved to professionals employed by SSC/GBS organizations.
Right to access is at the discretion of the organizers who can refuse the registration of individuals not working in an SSC/GBS organization.

Event info

  • December 10, 2021
  • 10:00 - 11:30 CET
  • Online meeting via Zoom

In a nutshell

  • 6 Presentations
  • 1 Cross-industry panel
  • 3 Break-out meeting rooms



Sjoerd van den Heuvel

Associate Professor Data Driven Business & People Analytics
University of Applied Sciences Utrecht (Netherlands)

Agnieszka Sadowska

Project Manager / Senior Consultant
Adaptive Solutions & Advisory Group (Poland)

Xenia Toth

Global Master Data Manager
Celanese (Hungary)

Ivan Kardzhev

Master Data Service Delivery Team Lead, Cargotec (Bulgaria)

Michal Kijanowski

Senior Master Data Manager, COTY (Poland)

Tibor Bogdán

Junior Manager – Master Data Management, Avis Budget Group (Hungary)
David Baťka, Henkel Shared Services - MDM in SSC Conference Connect Minds

David Batka

Manager Automation MDM, Henkel Shared Services (Slovakia)
Tomáš Lacika, Henkel Shared Services - MDM in SSC Conference Connect Minds

Tomas Lacika

Team Manager Master Data Delivery, Henkel Shared Services (Slovakia)
Helena Požgaj TOP Accounting Services - INA Group (HR) - MDM in SSC Conference Connect Minds

Helena Pozgaj

Digital Office & Master Data Manager
TOP Accounting Services - INA Group (Croatia)
Diana Brebeanu_bosch_mdm-in-ssc-conference-budapest-2020_connect-minds

Diana Brebeanu

Team Lead Customer Master Data, Bosch Service Solutions (Romania)
Vojtech Sulc, Head of Master Data Maintenance Team & RPA Implementation Hub Lead, Deutsche Börse Group

Vojtech Sulc

Head of MD Maintenance Team & RPA Implementation Hub Lead, Deutsche Börse Group (Czech Republic)